What We Do

Advisory and delivery, end to end.

From the first readiness assessment to go-live and beyond, vendor-neutral where it matters, hands-on where it counts.

Current-state review, use-case shortlist and a business case for conversational AI and CCaaS investment.

5–10 DAYS

Requirements gathering, shortlist, demos, scoring and negotiation support across the CCaaS and conversational AI market.

15–30 DAYS

Call-flow and intent design, containment targets, and clean handoff from AI to human agents.

10–20 DAYS

Client-side oversight of your chosen vendor's rollout and go-live, keeping delivery honest and on track.

RETAINED, 2–4 DAYS/MONTH

As an official PolyAI reseller partner, we scope, quote and help deliver PolyAI voice AI deployments directly.

PARTNER-LED

Retained support after go-live, plus scoped packages to add new use cases, channels and markets as the deployment proves out.

RETAINED PACKAGES

Scope & Indicative Fees

Clear scope before you commit

Every engagement starts with a fixed-price assessment, so you know exactly what you're buying before any larger commitment.

Service	Typical scope	Indicative fee
CCaaS / AI readiness assessment	Current-state review, use-case shortlist, business case	5–10 days
Vendor selection & RFP management	Requirements, shortlist, demos, scoring, negotiation support	15–30 days
Conversational AI design	Call-flow and intent design, containment targets, agent handoff	10–20 days
Deployment assurance	Client-side oversight of the vendor's rollout and go-live	Retained, 2–4 days/month
Ongoing support & growth	Retained support plus scoped packages for new use cases, channels and markets	Retained packages

Day rate quoted at £1,100/day, excluding VAT. Final scope and fees are confirmed after an initial call.

Book a free call and we'll recommend the right starting point: assessment, RFP, or straight into design.