Independent advice, built from inside the industry.
TalkCX exists because mid-market contact centres deserve the same calibre of CCaaS and conversational AI guidance that enterprise buyers get from vendor solution teams, without the vendor bias.
Enterprise buyers get expert help. Mid-market buyers mostly don't.
Large enterprises can lean on dedicated vendor solution teams to shape their contact-centre AI strategy. Mid-market organisations are usually left to evaluate complex CCaaS and voice AI platforms alone, against sales teams whose job is to sell their own product.
TalkCX sells vendor-neutral expertise into that gap: a single desk that understands the CCaaS platform and the conversational AI layer well enough to get the deployment right.
Our Values
- ◆ Vendor-neutral: we recommend what's right for you, not what pays us the most.
- ◆ Transparent: an honest view of the market and your options, not a sales pitch for one platform.
- ◆ Outcome-focused: success is measured in containment, CSAT and agent time saved, not licences sold.
Working in contact centre, telecoms and AI for 25+ years
Founder Barny Pinner has spent that time in the room where contact centre technology actually gets sold and built, not as an outside observer, but as the solution consultant tasked with proving it works. TalkCX was founded to put that experience to work for mid-market contact centres, as an independent consultancy and official PolyAI reseller partner.
Inside the RFPs that decide how Britain answers the phone
A client list spanning banking, travel, retail, telecoms and the public sector, including British Airways, EasyJet, Royal London, Samsung, Barclays, RBS, HMRC, KLM, Vodafone and Deutsche Telekom.
Want to work with us?
Tell us where your contact centre is today, and we'll tell you honestly what AI can and can't do for it.
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